Intellectual Property Claim Policy

Hemform respects the intellectual property rights of creators, brands, businesses, and other rights holders.

This Intellectual Property Claim Policy explains how a rights holder or authorized representative may report content on hemform.com that they believe infringes copyright, trademark, or other legally protected intellectual property rights.

We review properly submitted claims in good faith and may remove, disable, correct, or otherwise address disputed content when appropriate.

Summary

1. Respect for Intellectual Property Rights

Hemform respects intellectual property rights and expects users, visitors, business partners, and third parties to do the same.

Content appearing on hemform.com may include:

• Product photographs
• Product descriptions
• Graphics
• Logos
• Brand names
• Text
• Website designs
• Illustrations
• Videos
• Marketing materials
• Other creative or proprietary content

If you believe material available through our website infringes rights that you own or are authorized to enforce, you may submit a claim using the procedure described below.

2. Types of Intellectual Property Claims

This policy may be used to report alleged infringement involving legally protected intellectual property, including:

Copyright

Copyright claims may relate to unauthorized use of protected works such as:

• Photographs
• Illustrations
• Written content
• Videos
• Graphics
• Original designs
• Other copyright-protected material

Trademark

Trademark claims may relate to unauthorized or misleading use of:

• Registered trademarks
• Brand names
• Logos
• Trade names
• Other protected source identifiers

Other Intellectual Property Rights

Where recognized by applicable law, we may also review claims involving other intellectual property rights when sufficient information and supporting documentation are provided.

3. Who May Submit a Claim

A claim should be submitted by:

• The intellectual property rights holder; or
• A person or organization legally authorized to act on behalf of the rights holder.

If you are submitting a claim as an authorized representative, you should clearly identify:

• The rights holder
• Your relationship to the rights holder
• Your authority to submit and pursue the claim

We may request documentation confirming authorization where reasonably necessary.

4. Before Submitting a Claim

Before submitting an intellectual property complaint, please confirm that:

• You own or are authorized to enforce the relevant intellectual property right.
• The right is currently valid where legal registration or protection is required.
• The material you identify actually appears on hemform.com.
• You have considered whether the use may be legally authorized, licensed, permitted, or otherwise lawful.
• The information you provide is accurate.

Intellectual property disputes can involve legal questions regarding ownership, authorization, licensing, fair use, nominative use, exhaustion, or other legal exceptions.

Claims should therefore be submitted carefully and in good faith.

5. How to Submit an Intellectual Property Claim

Claims should be sent by email to:

support@hemform.com

To help us identify and review the reported material, use a clear subject line such as:

Intellectual Property Claim – [Copyright / Trademark / Other]

Your notice should include all information described in this policy.

6. Required Claimant Information

Please provide:

• Full legal name
• Company or organization name, if applicable
• Email address
• Telephone number, if available
• Mailing address
• Your relationship to the intellectual property rights holder

If you are acting on behalf of another person or organization, identify the rights holder clearly.

7. Identification of the Intellectual Property Right

The claim must clearly identify the intellectual property right you believe is being infringed.

For copyright claims, provide information such as:

• Title or description of the copyrighted work
• Original source or publication location where applicable
• Registration information, if available
• Evidence reasonably demonstrating ownership or authorization

For trademark claims, provide information such as:

• Trademark name
• Trademark registration number, if applicable
• Registration jurisdiction
• Goods or services covered by the trademark
• Name of the registered owner
• Supporting registration or ownership information

For other intellectual property claims, provide sufficient information to identify the right and demonstrate your authority to enforce it.

8. Identification of the Reported Material

Your claim must identify the specific material you believe infringes your rights.

Please provide:

• Exact webpage URL
• Product page URL where applicable
• Description of the disputed content
• Location of the disputed material on the page
• Product name or other identifying information where applicable

A general statement that the website contains infringing material may not provide enough information for us to investigate.

If multiple pages are involved, list each relevant URL separately where reasonably possible.

9. Supporting Documentation

Supporting materials may help us assess a claim.

Depending on the nature of the complaint, relevant documentation may include:

• Copyright registration information
• Trademark registration certificate or database record
• Original publication evidence
• Proof of ownership
• Licensing records
• Authorization documents
• Screenshots showing the disputed material
• Links to original works
• Other documentation reasonably relevant to the claim

Do not send unnecessary sensitive personal information.

10. Good-Faith Statement

Your notice should include a statement confirming that you have a good-faith belief that the disputed use is not authorized by:

• The intellectual property owner
• An authorized representative
• A license
• Applicable law

This statement helps establish that the complaint is being submitted for a legitimate intellectual property concern.

11. Accuracy and Authority Statement

Your claim should also state that:

• The information in the complaint is accurate; and
• You are the rights holder or are authorized to act on behalf of the rights holder.

Claims containing knowingly false or materially misleading information should not be submitted.

12. Signature

Please include either:

• A physical signature; or
• An electronic signature

of the rights holder or authorized representative.

Typing your full legal name at the end of an electronic notice may serve as an electronic signature where legally permitted.

13. Recommended Claim Format

A complete intellectual property complaint should provide, at minimum:

• Your full legal name and contact information.
• Identification of the intellectual property rights holder.
• Confirmation of your authority if you are representing another party.
• Identification of the protected work, trademark, or other intellectual property.
• Supporting ownership or registration information where applicable.
• Exact URL or URLs containing the disputed material.
• A clear description of the allegedly infringing material.
• A good-faith statement that the use is not authorized.
• A statement confirming the accuracy of the information and your authority to submit the claim.
• Your physical or electronic signature.

Incomplete claims may require additional information before we can conduct a meaningful review.

14. Copyright Claims

For copyright-related complaints, please clearly distinguish between:

• Your original copyrighted material; and
• The material appearing on hemform.com that you believe infringes that work.

Where possible, provide a direct link or other documentation showing the original copyrighted work.

If the original material is not publicly available, provide reasonable documentation demonstrating ownership.

15. Trademark Claims

Trademark complaints should include sufficient information to evaluate the claimed rights.

Please provide:

• The trademark
• Rights holder's name
• Registration number, where applicable
• Registration jurisdiction
• Relevant goods or services
• Location of the disputed use on our website
• Explanation of why the use is believed to infringe or create actionable confusion

A trademark appearing on a website does not automatically establish infringement. Context and applicable law may be relevant to our review.

16. Product Images and Creative Content

If you believe a product photograph, graphic, illustration, or other creative material displayed on hemform.com belongs to you, please identify:

• The original work
• The allegedly copied material
• The exact URL
• Evidence establishing ownership
• Any relevant publication dates or licensing information

This information helps us compare the materials and evaluate the complaint.

17. Review of Claims

After receiving a sufficiently detailed claim, we may review:

• The information supplied by the claimant
• The identified webpage or product
• Ownership information
• Registration information where applicable
• Available licensing information
• Relevant records
• The context in which the disputed material appears

Submitting a claim does not automatically guarantee removal.

Each complaint may be evaluated according to the available information and applicable law.

18. Possible Actions

Depending on the circumstances, we may take actions including:

• Removing disputed material
• Disabling access to disputed content
• Correcting content
• Replacing an image or description
• Requesting additional information
• Contacting relevant parties
• Taking no action where the claim cannot be substantiated
• Taking other appropriate measures consistent with applicable law

19. Incomplete Claims

If a complaint does not provide enough information to identify:

• The rights holder
• The protected intellectual property
• The disputed material
• The relevant URL
• The legal basis of the complaint

we may request additional information before taking action.

Providing complete information with the initial claim can help avoid unnecessary delays.

20. Requests for Additional Information

During review, we may request reasonable additional information such as:

• Proof of ownership
• Registration records
• Authorization documents
• Additional URLs
• Higher-quality screenshots
• Explanation of the alleged infringement
• Clarification regarding licensing or permission

Failure to provide information necessary to evaluate the claim may prevent us from completing the review.

21. False or Misleading Claims

Intellectual property complaints must be submitted truthfully and in good faith.

Do not intentionally submit claims that:

• Misrepresent ownership
• Falsely claim authorization
• Identify material you know is licensed or authorized
• Contain knowingly false statements
• Are intended primarily to harass another party
• Abuse intellectual property procedures for an unrelated commercial dispute

A claimant may be responsible for consequences resulting from knowingly false or fraudulent claims as provided by applicable law.

22. Ownership Disputes

In some situations, multiple parties may claim ownership of the same intellectual property.

Hemform may not be in a position to resolve complex private ownership disputes.

Where the evidence is materially conflicting, we may request additional documentation or direct the parties to resolve the underlying legal dispute through appropriate channels.

23. Licensing Disputes

A dispute may involve whether particular content was:

• Licensed
• Authorized
• Commissioned
• Purchased with usage rights
• Used within an agreed scope

Where a licensing dispute cannot reasonably be resolved from the documentation provided, additional evidence may be required.

24. Fair Use and Other Legal Exceptions

Certain uses of copyrighted or trademarked material may be permitted under applicable law.

Depending on the circumstances, relevant legal doctrines may include:

• Fair use
• Descriptive use
• Nominative use
• Exhaustion or first-sale principles
• Other statutory exceptions

We may consider these issues where relevant but do not provide legal advice to claimants or affected parties.

25. Product Resale and Genuine Goods

The appearance of a trademark in connection with a genuine product does not necessarily establish trademark infringement.

Applicable law may permit certain uses of trademarks to identify genuine products.

Claims concerning product authenticity, unauthorized distribution, or trademark use should include sufficient evidence explaining the basis of the complaint.

26. Counterfeit Concerns

If your complaint concerns allegedly counterfeit merchandise, clearly state this in your notice.

Please provide:

• Trademark ownership information
• Registration details where applicable
• Exact product URL
• Explanation of why the product is believed to be counterfeit
• Relevant supporting documentation

We may review reported products and take appropriate action where sufficient evidence supports the complaint.

27. Changes Made After a Claim

Where appropriate, content may be:

• Removed
• Modified
• Replaced
• Disabled

during or following the review of an intellectual property claim.

Such action does not necessarily constitute an admission of infringement or legal liability.

28. Communications Regarding a Claim

We may use the contact information included in a complaint to:

• Confirm receipt
• Request additional information
• Clarify allegations
• Provide relevant status information
• Communicate an outcome where appropriate

Claimants should ensure the email address supplied in the notice is monitored.

29. Information Sharing

Information contained in an intellectual property complaint may be shared where reasonably necessary with:

• The person or entity associated with the disputed material
• Service providers
• Legal advisers
• Hosting or platform providers
• Government authorities where legally required
• Other parties as permitted or required by law

Do not include information in a claim that is not reasonably necessary to address the complaint.

30. Privacy

Personal information submitted as part of an intellectual property claim will be handled in accordance with our Privacy Policy and applicable law.

Information may be retained where reasonably necessary for:

• Claim review
• Recordkeeping
• Fraud prevention
• Dispute resolution
• Legal compliance
• Protection of legal rights

31. Repeat or Systematic Infringement

Where appropriate and consistent with applicable law, we may take additional measures regarding repeated or systematic infringement identified through credible complaints.

These measures may include restricting or removing affected content or taking other appropriate action.

32. Intellectual Property Owned by Hemform

Unless otherwise stated, intellectual property associated with Hemform or hemform.com may include:

• Website text
• Original product descriptions
• Original graphics
• Photographs owned or licensed by us
• Logos
• Branding elements
• Website layouts
• Design elements
• Other original content

Such materials may be protected by copyright, trademark, or other applicable intellectual property laws.

33. Permitted Use of Website Content

Visitors may access website content for ordinary personal shopping and informational purposes.

Unless permitted by law or authorized by the applicable rights holder, website content should not be:

• Reproduced commercially
• Republished
• Distributed
• Sold
• Modified for commercial use
• Presented as belonging to another party
• Used in a way that infringes intellectual property rights

34. Third-Party Intellectual Property

Third-party names, logos, trademarks, payment brands, carrier names, or other protected materials appearing on the website remain the property of their respective owners.

Reference to a third-party brand does not necessarily imply:

• Ownership by Hemform
• Sponsorship
• Endorsement
• Partnership

unless expressly stated.

35. No Transfer of Intellectual Property Rights

Purchasing a product from hemform.com does not transfer ownership of intellectual property associated with:

• Website content
• Product photography
• Logos
• Branding
• Marketing materials
• Product descriptions

except where rights are expressly transferred by written agreement or applicable law.

36. Customer-Submitted Content

If customers submit reviews, photographs, comments, or other content, they should submit only material that they have the legal right to provide.

Customers should not submit material that knowingly infringes another person's:

• Copyright
• Trademark
• Privacy rights
• Publicity rights
• Other intellectual property or legal rights

37. No Legal Advice

This Intellectual Property Claim Policy is provided to explain our reporting and review procedures.

It is not legal advice and does not determine whether any particular use constitutes infringement.

If you are uncertain about your legal rights or obligations, you may wish to seek advice from a qualified intellectual property professional.

38. Relationship to DMCA Procedures

Copyright complaints that fall under applicable U.S. copyright notice-and-takedown requirements may also be subject to separate procedures described in our DMCA Policy.

Where a specific statutory procedure applies, the requirements of that procedure should be followed.

39. Relationship With Other Policies

This policy should be read together with the other policies published on hemform.com, including:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Disclaimer
• DMCA Policy
• Shipping Policy
• Return & Refund Policy
• Payment Methods Policy
• Order Cancellation & Change Policy

40. Policy Updates

We may update this Intellectual Property Claim Policy when reasonably necessary to reflect:

• Legal requirements
• Website changes
• Operational changes
• Intellectual property procedures
• Business practices

The current version will be published on hemform.com with an updated "Last Updated" date.

41. Contact Information

To submit an intellectual property complaint or ask a question regarding this policy, contact:

For intellectual property complaints, please include "Intellectual Property Claim" in the subject line and provide the complete information required by this policy.