Return & Refund Policy

At Hemform, we want every customer to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions, procedures, timelines, costs, and responsibilities that apply when requesting a return, refund, or replacement for an order placed through hemform.com.

Summary

1. 30-Day Return Policy

Hemform accepts eligible return requests within 30 days of the date the order is delivered.

The 30-day return period begins on the date shown as delivered by the shipping carrier.

To qualify for a return, the customer must contact us within this 30-day period.

Return requests submitted after the 30-day return window may not be eligible for acceptance unless otherwise required by applicable consumer protection law.

2. Return Eligibility

To be eligible for a standard return, the item should generally meet the following conditions:

• The return request is submitted within 30 days of delivery.
• The item is in its original condition.
• The item has not been used, worn, altered, washed, or intentionally damaged.
• Original tags, labels, accessories, straps, dust bags, protective materials, or other included components are returned where applicable.
• The item is returned in its original packaging where reasonably possible.
• The customer can provide valid proof of purchase or the order number.

For women's bags, products should be returned without signs of use such as stains, scratches caused after delivery, odors, cosmetic residue, unauthorized modifications, or damage resulting from improper handling.

We reserve the right to review the condition of returned merchandise before approving a refund.

3. How to Request a Return

To request a return, contact:

Email: support@hemform.com

Please provide:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Photographs when the item is damaged, defective, incorrect, or materially different from what was ordered

Our customer support team will review the request and provide return instructions if the return is eligible.

Please do not send a return before receiving return authorization and instructions from us.

4. Free Return Shipping

Eligible returns are provided with free return shipping.

Customers are not charged a return shipping fee for approved returns processed using the return label supplied by Hemform.

After your return request has been accepted, we will send a prepaid return shipping label to your email address.

You must:

• Download the return label.
• Print the return label.
• Securely package the product.
• Attach the provided label to the outside of the package.
• Follow the return shipping instructions provided by our support team.

When the prepaid label provided by us is used correctly, the return shipping cost is $0.

5. Return Address

Approved returns should be sent to:

Customers should not ship products to this address without first receiving return authorization and instructions from Hemform.

Using the approved return process helps us correctly identify, track, inspect, and process your return.

6. Restocking Fee

Hemform does not charge a restocking fee.

The restocking fee for eligible returns is:

$0

No storage, handling, or restocking charge will be deducted from an approved refund for an eligible return.

7. Return Packaging Requirements

Customers should package returned items carefully to help prevent damage during return transportation.

Where available, please include:

• The returned product
• Original packaging
• Original tags and labels
• Accessories included with the product
• Straps or detachable components
• Protective covers or dust bags
• Any other items originally included with the purchase

Customers should avoid attaching shipping labels directly to product packaging if doing so could damage the original retail packaging.

8. Refund Processing

Once the returned item arrives at our return address, we will inspect the item to confirm that it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are processed within 7 business days after the returned item has been received and approved.

After the refund is processed by Hemform, your bank, card issuer, payment provider, or financial institution may require additional time to post the funds to your account.

Any additional processing time imposed by the payment provider is outside our direct control.

9. Refund Amount

For an approved eligible return, the customer will receive the applicable refundable amount for the returned product.

There is:

• No return shipping fee
• No restocking fee
• No storage fee

Any refund will be issued according to the amount that was actually paid for the applicable returned product, subject to any lawful adjustments required for partial returns or other applicable circumstances.

10. Original Shipping Charges

The standard outbound shipping fee paid to deliver the original order is separate from return shipping.

Unless required by applicable law or the return is caused by an error attributable to Hemform, the original shipping charge may not be refundable.

Return shipping for approved returns remains free when customers use the prepaid return label provided by us.

11. Damaged or Defective Items

If your product arrives damaged or defective, contact us as soon as possible at:

support@hemform.com

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping package when applicable

We will review the issue and provide an appropriate resolution based on the circumstances.

Depending on the situation, the available resolution may include:

• Replacement
• Exchange
• Refund
• Other appropriate remedy required by applicable consumer protection law

Customers should not intentionally use or further damage an item after discovering a defect.

12. Incorrect Item Received

If you receive an item different from the product shown on your order confirmation, contact us at support@hemform.com.

Please provide:

• Your order number
• A description of the item received
• Photographs of the item
• Photographs of product labels or packaging where applicable

If we confirm that an incorrect item was shipped, we will provide return instructions and an appropriate resolution at no return shipping cost to the customer.

13. Missing Items

If an order arrives with an item missing, contact us at support@hemform.com.

Please provide your order number and identify the missing product.

We will review the order and shipment records and assist with the appropriate next steps.

14. Exchanges

Eligible products may be exchanged when replacement inventory is available.

To request an exchange, contact support@hemform.com within the 30-day return window.

The item must meet the same eligibility conditions that apply to returns.

If the requested replacement item is unavailable, we may process an eligible return and refund instead.

Exchange availability cannot be guaranteed until the request has been reviewed.

15. Change-of-Mind Returns

Eligible products may be returned within the 30-day return window even when the customer has changed their mind, provided that the product meets the return eligibility requirements described in this policy.

Examples may include:

• The customer no longer wants the product.
• The customer prefers a different style.
• The customer decides the product does not meet their personal preference.

Approved change-of-mind returns qualify for the free prepaid return label described in this policy.

16. Non-Returnable Items

A return may be refused when the returned item does not meet the eligibility requirements.

Examples may include:

• Items returned after the 30-day return period.
• Items showing clear signs of customer use.
• Items intentionally damaged after delivery.
• Items altered or modified by the customer.
• Items missing substantial original components because of customer handling.
• Items that cannot be verified as having been purchased from hemform.com.

These restrictions do not limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

17. Return Inspection

Returned products may be inspected after arrival.

The inspection may include verification of:

• Product identity
• Product condition
• Original components
• Signs of use
• Damage
• Order information
• Return authorization information

If the returned product satisfies the requirements of this policy, the refund will be approved.

If there is an issue with the return, we may contact the customer using the contact information provided with the order.

18. Refund Method

Approved refunds are issued to the original payment method used for the purchase.

For example:

• Credit card purchases are refunded to the applicable credit card.
• Eligible digital wallet purchases are refunded through the corresponding payment method.
• Other supported payment methods are refunded through the original payment channel when technically available.

We do not normally issue refunds to unrelated cards, accounts, or payment methods.

19. Partial Returns

If an order contains multiple products, customers may request to return only certain eligible items.

For an approved partial return, the refund will apply only to the eligible products being returned.

Products that are not returned will remain part of the completed order.

20. Promotional or Discounted Purchases

Items purchased using a promotional code or discount may be returned if they otherwise meet the requirements of this policy.

The refund amount will generally reflect the amount actually paid for the returned item after applicable discounts.

The value of a discount is not refunded separately as cash.

21. Return Shipment Tracking

Customers should use the prepaid return label provided by Hemform and retain return tracking information until the refund has been completed.

Tracking information helps confirm whether the return shipment has reached our return location.

If there is a return transportation issue, contact support@hemform.com and provide the applicable tracking information.

22. Refund Delays

If you have received confirmation that a refund has been processed but the funds do not yet appear in your account, please first check with your:

• Bank
• Credit card provider
• Payment service provider

Financial institutions may require additional processing time before a completed refund appears on an account statement.

If the expected processing period has passed and your financial institution cannot locate the refund, contact us at support@hemform.com.

23. Order Cancellations Before Shipment

Return procedures generally apply after an order has been delivered.

If you wish to cancel or change an order before shipment, contact us as soon as possible at support@hemform.com.

Order cancellation or modification requests are handled under the Order Cancellation & Change Policy published on hemform.com.

24. Fair Use of the Return Policy

This policy is intended to provide customers with a fair and transparent return process.

We may review unusual return activity involving suspected fraud, abuse, substitution of products, deliberate damage, or repeated misuse of the return process.

Any decision will be made based on documented order and return information and subject to applicable consumer protection requirements.

25. Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict or eliminate statutory consumer rights that apply under applicable law.

Where mandatory consumer protection law provides rights that are more favorable than the terms stated in this policy, those mandatory rights will apply.

26. Contact Information

For return, refund, exchange, damaged item, incorrect item, or order-related assistance, contact:

Customers may contact us during the listed support hours for assistance regarding orders placed through hemform.com.