Shipping Policy

At Hemform, we are committed to providing clear and transparent shipping information so customers know when their orders will be processed, shipped, and delivered. This Shipping Policy applies to all orders placed through hemform.com.

Summary

1. Shipping Destinations

Hemform currently ships only to addresses within the United States.

We do not currently offer international shipping.

Customers are responsible for entering a complete and accurate delivery address during checkout. We recommend reviewing the shipping address carefully before submitting an order.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will begin processing on the next business day.

Business days for order processing are Monday through Friday, excluding applicable holidays.

3. Order Processing and Handling Time

Orders require 1–2 business days for preparation and processing before shipment.

Our processing days are:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

Saturdays, Sundays, and recognized holidays are not counted as processing days.

During processing, we may verify order information, prepare the merchandise, package the order, and arrange collection by the shipping carrier.

4. Shipping and Transit Time

After an order has been processed and handed to the shipping carrier, the estimated transit time is:

5–10 business days, Monday through Friday.

Delivery times may vary depending on the customer's delivery location, carrier operations, weather conditions, holidays, and other circumstances affecting transportation.

Some orders may arrive sooner than the estimated delivery window.

Estimated Total Delivery Time

The estimated total delivery time consists of:

1–2 business days processing + 5–10 business days transit = approximately 6–12 business days.

For example, if an order is accepted on a Monday before the cut-off time, it will normally require 1–2 business days for preparation before being transferred to the carrier. The carrier will then normally require approximately 5–10 business days for delivery.

Delivery dates are estimates and are not guaranteed because final delivery is handled by independent shipping carriers.

5. Shipping Fees

We charge a flat standard shipping fee of:

$6.99 per order

This shipping fee applies to orders shipped within the United States.

There are no additional shipping or handling fees charged by Hemform beyond the amount displayed during checkout.

The applicable shipping charge will be clearly shown in the order summary before the customer completes payment.

6. Taxes and Checkout Charges

Product prices displayed on hemform.com include applicable tax.

Shipping is calculated and displayed at checkout. The standard shipping charge is $6.99 per order.

Before payment is submitted, customers can review the complete order total, including:

• Product price
• Applicable included tax
• Shipping charge
• Final order total

We do not intentionally add undisclosed shipping charges after an order has been submitted.

7. Shipping Carriers

Depending on the delivery address and shipping requirements, orders may be shipped using one of the following carriers:

• USPS
• UPS
• FedEx

The carrier used for an individual order may vary.

Once an order has been shipped, tracking information will be provided when available.

8. Order Tracking

After your order has been processed and shipped, you may receive a shipment confirmation containing tracking information.

Please allow time for the carrier's tracking system to update after the shipping label has been created.

Carrier tracking information may occasionally take additional time to display the first shipment scan.

9. Delivery Address Accuracy

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please verify the following information before completing checkout:

• Recipient's full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State
• ZIP code
• Contact information

If you discover an address error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has already been transferred to the shipping carrier.

10. Delivery Delays

Although we work to meet the estimated delivery timeframe, occasional delays may occur because of circumstances outside our direct control, including:

• Severe weather
• Carrier service disruptions
• Transportation delays
• High-volume shipping periods
• Holiday periods
• Incorrect or incomplete delivery information
• Natural disasters
• Other unforeseen carrier-related events

If tracking shows unusual or extended delays, please contact us so we can assist you in reviewing the shipment status.

11. Lost or Missing Packages

If your package does not arrive within the expected delivery timeframe, please first review the tracking information supplied by the carrier.

If the tracking information does not resolve the issue, contact Hemform at support@hemform.com.

Please provide your:

• Full name
• Order number
• Shipping address
• Description of the delivery issue

We will review the available shipping information and assist with the appropriate next steps.

12. Packages Marked as Delivered

If carrier tracking indicates that your order has been delivered but you cannot locate the package, we recommend:

• Checking around the delivery location.
• Checking with other household members.
• Checking with neighbors or building management where appropriate.
• Allowing a short period for carrier tracking information to fully update.
• Contacting the shipping carrier using the tracking number.

If the package remains missing, contact us at support@hemform.com so we can review the available shipment information with you.

13. Damaged Packages or Products

If your order arrives damaged, please contact us as soon as possible at support@hemform.com.

To help us review the issue, please provide:

• Your order number
• A description of the damage
• Clear photographs of the affected product
• Photographs of the shipping packaging when applicable

Return, replacement, and refund requests are handled according to the applicable Return & Refund Policy published on hemform.com.

14. Order Changes and Cancellations

If you need to request a shipping address change, order modification, or cancellation, contact us as soon as possible.

Once an order has been processed or transferred to the carrier, we may no longer be able to modify or cancel the shipment.

Order cancellation and modification requests are subject to the Order Cancellation & Change Policy available on hemform.com.

15. Returns and Refunds

This Shipping Policy describes outbound order delivery.

Eligibility requirements, return windows, product conditions, return shipping responsibilities, exchanges, and refund processing procedures are governed by the Return & Refund Policy published on hemform.com.

Customers should review that policy before initiating a return.

16. Customer Support

If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the information below.

We aim to provide clear and timely assistance regarding orders placed through hemform.com.