Terms of Service

Welcome to Hemform. These Terms of Service govern your access to and use of hemform.com, including purchases of products offered through our website.

By accessing our website, creating an order, or purchasing from Hemform, you agree to these Terms of Service and the policies referenced within them.

Summary

1. About Hemform

Hemform operates the website hemform.com, where customers can browse and purchase women's bags and related products offered through our online store.

Our contact information is:

2. Acceptance of These Terms

By using hemform.com, you confirm that:

• You have read and understood these Terms of Service.
• You agree to comply with these Terms.
• You are legally capable of entering into a binding purchase agreement.
• Information you provide to us is accurate and complete.

If you do not agree with these Terms, you should not use the website or place an order.

3. Eligibility to Purchase

You must be legally permitted to enter into a purchase agreement under the laws applicable to you.

If you are under the legal age required to enter into a contract, you may use the website only with the involvement and authorization of a parent or legal guardian.

4. Product Information

We aim to provide accurate and clear product information, including:

• Product name
• Product description
• Product images
• Available colors or variations
• Price
• Availability
• Relevant product specifications

We make reasonable efforts to ensure that product descriptions and images accurately represent the products offered.

However, the appearance of colors may vary slightly depending on screen settings, device displays, lighting conditions, or photography.

Such minor visual differences do not necessarily indicate that the product is defective or materially different from its description.

5. Product Availability

All products are subject to availability.

Adding a product to a shopping cart does not reserve inventory.

A product may become unavailable before checkout or before an order is accepted.

If an item becomes unavailable after an order is placed, we may:

• Contact you with available options.
• Offer an appropriate substitute only with your consent.
• Cancel the affected item.
• Issue a refund for the unavailable item.

We will not intentionally substitute a materially different product without customer approval.

6. Pricing

Prices shown on hemform.com are displayed in U.S. dollars unless otherwise stated.

Product prices include applicable tax.

The applicable shipping charge is shown during checkout before the order is submitted.

Our standard shipping charge is:

$6.99 per order

Customers can review the total amount payable before completing payment.

We do not intentionally add undisclosed mandatory charges after checkout.

7. Pricing Errors

We make reasonable efforts to maintain accurate pricing information.

If an obvious pricing error occurs due to a technical, administrative, or system issue, we may contact the customer before fulfilling the affected order.

If an order cannot reasonably be fulfilled at the incorrect price, the customer will be informed and any applicable payment for the cancelled portion will be refunded.

Nothing in this section limits rights provided under applicable consumer protection law.

8. Orders

An order submitted through hemform.com constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An automated order confirmation does not necessarily mean that the order has been fully processed or shipped.

We reserve the right to review an order before fulfillment for legitimate reasons, including:

• Payment verification
• Inventory availability
• Address validation
• Suspected fraud
• Duplicate orders
• Technical errors
• Compliance with applicable law

9. Order Acceptance

An order is generally considered accepted when it has been processed for fulfillment.

If we are unable to accept an order, we will make reasonable efforts to inform the customer and issue any applicable refund.

We do not cancel orders arbitrarily or for discriminatory reasons.

10. Order Cut-Off and Processing

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before the cut-off time on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on recognized holidays will normally begin processing on the next business day.

Our standard preparation and handling time is:

1–2 business days, Monday through Friday

11. Shipping

We currently ship only within the United States.

International shipping is not available.

Our estimated transit time after processing is:

5–10 business days, Monday through Friday

Estimated total delivery time is therefore approximately:

6–12 business days

Delivery may occur sooner than the estimated timeframe.

Orders may be delivered using:

• USPS
• UPS
• FedEx

For full shipping terms, customers should review the Shipping Policy available on hemform.com.

12. Shipping Fees

Standard shipping costs:

$6.99 per order

No additional shipping or handling fee is charged by Hemform beyond the amount shown during checkout.

Shipping charges are clearly displayed before payment is completed.

13. Delivery Estimates

Delivery dates are estimates rather than guaranteed delivery dates.

Carrier delays may result from circumstances outside our direct control, including:

• Weather
• Transportation disruptions
• Carrier network delays
• Holiday periods
• High-volume shipping periods
• Incorrect address information
• Natural disasters
• Other unforeseen events

We will provide reasonable assistance when a shipment appears delayed.

14. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

• Full name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code

If you identify an address error after placing an order, contact support@hemform.com as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has begun or after the package has been transferred to a shipping carrier.

15. Payment

Customers must use a valid payment method accepted at checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method.
• The information supplied is accurate.
• You authorize the applicable charge for the order total displayed at checkout.

Payments may be processed through third-party payment providers.

Those providers may apply their own technical and security procedures to the transaction.

16. Payment Authorization

An order may be subject to payment authorization or verification before fulfillment.

If payment is declined, reversed, or cannot be verified, the order may not be processed.

We will not intentionally charge an amount greater than the order total disclosed at checkout unless the customer separately authorizes an additional transaction.

17. Taxes

Product prices include applicable tax as displayed on hemform.com.

Customers can review the final payable amount during checkout before submitting the order.

18. Order Changes

If you need to request a change to an order, contact:

support@hemform.com

Please contact us as soon as possible after placing the order.

We cannot guarantee that changes can be made once an order has entered processing or shipment.

Requests may include:

• Shipping address correction
• Product variation change
• Quantity adjustment
• Other order modification

Available changes depend on the order's fulfillment status.

19. Order Cancellations

Customers may request an order cancellation by contacting support@hemform.com.

Cancellation is not guaranteed after an order has entered processing or has already been shipped.

If an eligible order is cancelled before shipment, any applicable refund will be returned to the original payment method.

Additional cancellation procedures are described in the Order Cancellation & Change Policy available on hemform.com.

20. 30-Day Return Policy

Eligible products may be returned within:

30 days from the date of delivery

The product should meet the eligibility requirements described in our Return & Refund Policy.

Generally, eligible items should be:

• In their original condition
• Unused
• Unworn
• Unaltered
• Free from customer-caused damage
• Returned with applicable tags and accessories

21. Free Return Shipping

Approved returns qualify for free return shipping.

When a return is accepted, Hemform will send a prepaid return label to the customer's email address.

The customer must download and print the label and follow the return instructions provided.

The approved return shipping cost is:

$0

22. Restocking Fees

We do not charge a restocking fee for eligible approved returns.

Restocking fee: $0

23. Return Address

Approved returns are directed to:

Customers should obtain return authorization before sending an item.

24. Refunds

Once an eligible returned product has been received and approved, the refund will be processed within:

7 business days

Refunds are generally issued to the original payment method.

The customer's bank, card issuer, or payment provider may require additional processing time after we submit the refund.

25. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact:

support@hemform.com

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of packaging when relevant

We will review the issue and provide an appropriate resolution based on the circumstances and applicable law.

26. Exchanges

Eligible exchanges may be available depending on product availability.

Exchange requests must comply with the applicable return conditions and should be submitted within the 30-day return period.

If a replacement product is unavailable, an eligible refund may be offered instead.

27. Return and Refund Policy

Detailed return eligibility, free return shipping procedures, refund timelines, exchanges, and return instructions are provided in the Return & Refund Policy published on hemform.com.

The Return & Refund Policy forms part of these Terms of Service.

28. Promotions and Discount Codes

From time to time, we may offer:

• Promotional discounts
• Coupon codes
• Limited-time offers
• Product-specific promotions

Promotional offers may be subject to stated terms, expiration dates, product restrictions, or eligibility conditions.

Unless specifically stated otherwise, promotional discounts:

• Cannot be exchanged for cash.
• Cannot normally be applied retroactively.
• May not be combinable with other offers.
• Apply only during the stated promotional period.

29. Website Accuracy

We aim to keep website content accurate and current.

However, occasional typographical, technical, or display errors may occur.

We may correct errors relating to:

• Product descriptions
• Availability
• Prices
• Images
• Shipping information
• Website content

Corrections will not be used to mislead customers or unlawfully remove rights already acquired under applicable law.

30. Website Use

You may use hemform.com for lawful personal shopping and informational purposes.

You must not use the website to:

• Commit fraud.
• Attempt unauthorized access to systems.
• Upload malicious code.
• Interfere with website functionality.
• Misrepresent your identity.
• Use stolen payment information.
• Scrape or reproduce protected content unlawfully.
• Violate applicable laws.
• Abuse checkout, return, refund, or promotional systems.

31. Fraud Prevention

We may take reasonable steps to protect customers and our business from fraudulent transactions.

An order may be reviewed where there are legitimate indicators of:

• Unauthorized payment activity
• Identity misuse
• Unusual transaction behavior
• Multiple suspicious orders
• Manipulation of discounts or refunds

Where appropriate, we may request reasonable verification before completing fulfillment.

32. Intellectual Property

Unless otherwise stated, website content may be owned by or licensed to Hemform, including:

• Text
• Product descriptions
• Graphics
• Logos
• Layouts
• Images
• Design elements
• Website content

You may not copy, republish, distribute, reproduce, sell, or commercially exploit protected content without authorization where such authorization is legally required.

33. Third-Party Services

Our website may use third-party providers for services such as:

• Payment processing
• Website hosting
• Shipping
• Analytics
• Fraud prevention
• Customer support
• Technical infrastructure

Use of third-party services may be subject to their own terms and privacy practices.

34. External Links

Our website may contain links to third-party websites.

We are not responsible for the content, availability, security, or practices of independent third-party websites.

Customers should review the terms and privacy policies of external websites before interacting with them.

35. Privacy

We collect and process personal information as necessary to:

• Process orders
• Arrange delivery
• Provide customer support
• Process payments
• Prevent fraud
• Operate and improve our website
• Meet legal obligations

For more information, please review the Privacy Policy published on hemform.com.

36. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes such as:

• Website functionality
• Checkout operation
• Security
• Analytics
• User preferences
• Performance measurement

Additional information is provided in the Cookie Policy and Privacy Policy available on hemform.com.

37. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information and website transactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their own devices, passwords, and account credentials where applicable.

38. Customer Accounts

Where account functionality is available, customers are responsible for:

• Maintaining accurate account information.
• Protecting login credentials.
• Restricting unauthorized access to their devices.
• Informing us of suspected unauthorized account use.

We may take reasonable steps to secure or restrict an account when suspicious activity is detected.

39. Reviews and User-Submitted Content

If customers submit reviews, comments, images, or other content to the website, the content must:

• Be truthful.
• Relate to genuine experiences where represented as such.
• Not be unlawful.
• Not infringe third-party rights.
• Not contain malicious code.
• Not contain abusive, threatening, or fraudulent content.

We may moderate or remove content that violates these requirements, subject to applicable law.

40. Prohibited Conduct

You must not intentionally:

• Interfere with website operation.
• Circumvent security features.
• Use automated systems in a harmful manner.
• Submit fraudulent orders.
• Abuse the return process.
• Falsify delivery or transaction information.
• Infringe intellectual property rights.
• Engage in unlawful activity through the website.

41. Service Availability

We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur because of:

• Maintenance
• Updates
• Hosting issues
• Network failures
• Security incidents
• Technical problems
• Events outside our reasonable control

42. Limitation of Liability

To the maximum extent permitted by applicable law, Hemform will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Nothing in these Terms limits mandatory consumer rights.

43. No Waiver of Consumer Rights

These Terms are not intended to remove, waive, or restrict rights that customers are entitled to under mandatory consumer protection laws.

If any provision conflicts with a mandatory legal right, the applicable legal requirement will control.

44. Indemnification

To the extent permitted by applicable law, users may be responsible for losses or claims arising directly from their unlawful misuse of the website or deliberate violation of these Terms.

This provision does not reduce or eliminate any rights available to consumers under applicable law.

45. Events Outside Reasonable Control

We are not responsible for delays caused solely by circumstances beyond our reasonable control, such as:

• Severe weather
• Natural disasters
• Transportation disruptions
• Government restrictions
• Carrier disruptions
• Major infrastructure failures

This section does not remove obligations that cannot legally be excluded.

46. Changes to These Terms

We may update these Terms of Service when necessary to reflect:

• Operational changes
• Website changes
• New services
• Legal requirements
• Policy updates

The current version will be published on hemform.com with an updated revision date.

Changes will not be applied retroactively where doing so would unlawfully affect rights already acquired by customers.

47. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

48. Entire Agreement

These Terms of Service, together with the policies referenced on hemform.com, constitute the terms governing purchases and use of the website, subject to any mandatory rights provided by applicable law.

Relevant policies may include:

• Shipping Policy
• Return & Refund Policy
• Order Cancellation & Change Policy
• Payment Policy
• Privacy Policy
• Cookie Policy

49. Governing Law

These Terms are governed by applicable laws and regulations relevant to Hemform's operations and customer transactions.

Nothing in this section deprives a consumer of mandatory protections available under the law that applies to them.

50. Contact Information

Questions about these Terms of Service, orders, payments, shipping, returns, or website use may be directed to: